Their staff are both knowledgeable and friendly, I would not hesitate to recommend them to anyone.
Diana McFetrich
McFetrich & Co.
Desktop Support
From every aspect of PC, monitor and printer problems we can help with our wide range of expertise, troubleshooting skills and equipment knowledge. We offer pay as you go support or support contracts to suit all business needs from 1 PC upwards. To keep costs down we offer telephone, remote and email support where possible but sometimes onsite visits are necessary. In all areas of support we will endeavour to keep our promise of fast response times, a high quality efficient service and friendly staff. We understand any malfunction in equipment can be frustrating and we will make our utmost effort to make sure any downtime is kept to a minimum.
Got an IT problem?
Are you frustrated with poor response or ongoing problems?
Acorn Media offer flexible support and maintenance contracts or pay as you go desktop support. You decide what fits best with your needs and budget and we will customise a contract or even a block of support hours at reduced rate and you will soon see all your IT problems disappear!
Most businesses use IT in some way shape or form and therefore need a constant level of IT support so they can run efficiently. No business can afford any system downtime as they rely on IT to help them function effectively as a business.
Dedicated and committed to offering packages to all
It doesn’t matter how large or small your organisation is we can also compliment an existing IT team even to cover holidays or sickness. We can offer support, advice and recommendations for any of our services and we have highly skilled staff waiting to take your call.
Fast response times
We always endeavour to give the customer a prompt response and are proud of our excellent record when achieving our excellent response times. Our mission is to resolve your problem as effectively and efficiently as possible.
Why do I need to maintain my PC?
The day when you first use a brand new PC you will be happy with it’s performance. It will do everything you ask it to do with minimum of problems and at maximum speed. This is probably the only day that most of you will ever get the best performance from your PC. With the exception of hardware failures, the user is the single reason why their PC doesn’t run as fast and efficiently as they once did.
Acorn Media have performed extensive research on the level of maintenance required for any PC and believe we have an optimum level of maintenance that will fit into any budget that will allow your PC to perform as efficiently as the day you bought it. This small charge allows you the peace of mind knowing your system is being maintained.
After all, you invested a lot of money in your IT equipment so surely this is a small price to pay to keep it in top condition?
Hardware Installation
Not only do Acorn Media source and supply the best hardware for you we offer a fully comprehensive service to install all equipment we supply. This way you have total peace of mind that everything is working properly and you haven’t got the hassle in unpacking and setting up equipment. With PC’s we will setup the operating system and load the latest updates, setup email, add PC’s to the domain, setup anti-virus, load additional programs, setup printers and transfer data/settings from old PC’s. We commonly install monitors, printers and any other hardware for your convenience all at very reasonable prices. As part of the installation we will also register the warranty which then takes care of everything and allows you to get straight to work with your new equipment.
What’s included in our desktop support?
PC setup, maintenance and support solutions for all businesses and we particularly specialise in SME’s. We can offer support in a variety of ways: - email, telephone, remote and we visit your site if it is required. This ensures we can deal with your problem effectively and your system downtime is kept to a minimum. Our vast knowledge and experience ensures that we troubleshoot and deal with your problem efficiently. We constantly keep up to date with technology advances and will advise you on improvements to your system and upgrades where necessary.
Cost versus level of support/maintenance?
Every business has individual IT needs and budgets and here at Acorn Media we understand these business constraints. By assessing each company individually we can offer cost effective solutions without compromising on quality and amount of IT support/maintenance you need.
How we deal with your IT problems?
When you realise you have a problem you need to ring or email one of our friendly, knowledgeable IT support team. Once the call has been logged and your details taken (if you are on a contract we will have all details of your equipment and you will only need to quote one easy asset number) we will ask you questions about your problem to troubleshoot, and establish the cause so we can fix it. The quickest and most effective way with the majority of problems is to log on to your PC remotely (if the firewall allows subject to broadband connection) to assess the situation and effectively fix the problem. Sometimes this is not possible so this is where we would visit your premises and then either repair the problem onsite or take the equipment away (we can offer you the hire of a temporary PC in this instance) depending on what the problem is.
What is remote support/maintenance and what are the advantages?
Remote support/maintenance is done by connecting to your PC desktop via a secure connection across the internet. This is safe, secure, efficient and cost effective as it is less time consuming than a site visit. Before we attempt to access your PC remotely we will normally perform a few checks with you over the telephone.
On-site support/maintenance- A friendly knowledgeable face
If the problem cannot be solved via these routes we will carry out a site visit. When we visit your site we will endeavour to visit as soon as we possibly can. We always assess the job urgency so we can respond to all of our customers fairly. Also, if you are a customer on a support/maintenance contract you will get priority response. Other advantages to on-site visits mean multiple problems can be sorted out at once and any changes to IT systems can be carried out e.g. moving users around, discussing potential IT changes in person.
Software Support and Database development
Database Development that can deliver your system needs however complex or simple from conception to a professional software solution.
Acorn Media have a team of software specialists’ who have a wide range of experience in developing bespoke databases which are designed and developed to your individual requirements. We are specialists in Microsoft Access programming as well as Sage Act!
We analyse, design, program, install and train you to achieve your very own company’s system which will be specific in the way you want to run YOUR business. These database-driven solutions will help you run your business day to day.
Perhaps you've created a database before. Or had one made for you by a colleague or an I.T. company. You can already see the potential, but it just isn’t good enough - e.g. the database doesn’t do every function you need it to, it has bugs, or is it too slow.
Why do I need a database solution?
You may feel that what you have, even if it’s just paper based, works perfectly well for you, it does everything you need it to. That doesn’t mean it’s doing everything that it could be doing for you. We can show you how to streamline your systems to make your operations more efficient.
We supply software in addition to development
We offer competitive rates on software and install it along with your custom built system. As an experienced IT solution provider in database design and development – we can solve your problems.
Software problems?
Does your software not do exactly what you want it to?
You have something in mind but don’t know where to start?
We have a great deal of experience with a wide variety of software packages including extensive knowledge on Microsoft Office; just give us a call to solve even those minor problems!
