We have been dealing with Acorn Media since 2004 and trust them 100% with every aspect of our IT systems and communications.
Linda Patterson
Newcastle Home Loans
Who are we?
Acorn Media are a local IT service provider to small and medium sized organisations. We specialise in a variety of areas including IT hardware/software supply, network/desktop support and maintenance (custom built contracts or pay as you go), network design and installation, database design, Internet services, web design and branding, printer consumables to name a few but we are constantly striving to offer other new and upcoming services to our clients to create a smooth chain of IT and communications structure within any business.
We offer a complete IT solution to all of our clients. Why waste time dealing with various suppliers when Acorn Media can offer you all the services you need?
Our specialist team consist of:
- IT Consultants - Implementing IT solutions for customers, designing, recommending and executing solutions to improve any sized business’ IT system.
- IT Support Engineers - Dealing with all network/ desktop support and maintenance, hardware/software and network installation projects. Troubleshooting any problem systematically, our skilled team is ready and waiting for any problem you have big or small.
- Internet/Design Services - Our expert professional and creative team design, develop and maintain innovative, practical websites and this goes hand in hand with performing website optimisation techniques. Other services to compliment this are branding (logo design, letterheads etc., marketing flyer design), web hosting and domain name registration (dedicated servers backed up daily). In addition to our web services we also offer broadband and VoIP telephony.
- Database Design/Software Support - Our team of software specialists’ custom build databases which are designed and developed to your individual requirements. Software problems? We have a great deal of experience with a wide variety of software packages, just give us a call to solve even those little problems.
- Administration - To ensure every single call and job is answered, logged and dealt with our friendly admin team are there for you. They make sure your query is dealt with effectively and efficiently and are the hub of our operations to field calls to the correct specialist. Our customised internal systems allow us to deal with any job quickly and if any IT problem/job reoccurs, the information is easily accessible.
Our friendly, experienced team is waiting to take your call Monday to Friday 8.30am until 5.30pm. 24/7 support is also available to contract customers (depending on contract level).
Experience and Knowledge you can trust
Established in 2003, we have built up a vast array of knowledge and experience of a wide range of equipment and IT solutions. We are constantly looking for developments in this ever changing industry to keep our customers up to speed with the latest technology and improvements to ensure that their IT systems continually progress and grow in the future.
Our expertise is based on the skills of our technical and consulting staff, all of whom have years of experience offering independent advice. Our commitment to our customers is to give them a first class service whatever level of support they need. We are flexible on our level of service depending on what the customer needs and can afford. We build up a strong relationship and high level of trust with every single customer we have dealt with and pride ourselves on the high quality of service and commitment to every single customer.No additional costs/overheads of a full-time member of staff, no worries with finding holiday cover for your IT systems!
Acorn Media are available 365 days a year so by using our services we can offer a cost effective solution to any business without compromising on a high level of service. We provide IT consultation and support from a team you can rely on.
Quality Customer Service with Fast Response
We aim to deliver realistic business solutions, whatever your needs, offering quality service at competitive prices. Our customers benefit from a fast response time and we pride ourselves on this responding to our customer’s needs in an efficient and timely manner, systematically dealing with every problem, ensuring downtime and disruption is kept to an absolute minimum.
Why Outsource your IT system support and maintenance?
Acorn Media can provide a complete outsourced IT department or offer a support and maintenance service to companies’ existing IT staff, from building the whole IT network for a business, to supporting and maintaining that system with a variety of remote, email and telephone support and on-site visits.
How can Acorn Media help your business?
We can look after your IT and communication systems and take them forward into the future so you can concentrate on running your business!
